Terms and Pricing

Prices may vary at any time with no prior notice. For our company to fulfill an order, we require a minimum 50% deposit of the total purchase price. Orders for products in stock, however, must be paid in full at the time of order placement. A service fee of 1.5% per month, or the maximum permissible rate, will be added to any account not paid within 60 days after the final invoice balance is due. Orders must be paid in full, including shipping, packing, handling, and taxes, prior to any actual shipments. Custom orders require 100% payment upfront.

Additional Storage Fees

Storage fees totaling 3% per month will be charged to store merchandise if it is not picked up within 21 days after the final balance invoice.

Order Modifications or Cancellations

We cannot cancel or modify orders or accept returns after 10 working days from the time the order is placed. In the case of a modification, a modification fee of 30% will be applied if the order has been processed, or materials, fabrics, or leathers have been ordered. In some cases, with written approval from Margo Atelier, returns, cancellations, and partial refunds are possible. Please refer to the Delivery & Return Policy for more information. Custom orders cannot be canceled.

Textiles return policy

Anything that has been cut and/or processed cannot be returned.

Unforeseen Events

Our estimated delivery dates may change at any time with notification. We are not responsible for any delays in shipping or order completion due to force majeure or circumstances beyond company control. These circumstances include, but are not limited to, government sanctions, unusual supplier conditions, shortages of necessary resources, and natural disasters. If any such circumstances occur, we will adjust as efficiently as possible. Acceptance of goods by a customer waives all claims for delay or damage.

Memo Policy

To assist our clients in visualizing a piece of furniture in a specific environment, Margo Atelier provides fabric and finish samples upon request. Some special order product may not have material samples available and in these cases we may be able to provide additional photography.

Termination of Orders

General: We reserve the right to refuse service, terminate orders, remove or edit content, or cancel orders at our sole discretion at any time and for any reason, without penalty or liability, to the fullest extent permitted by law.

Cancellation: We may, at our sole discretion, cancel your order at any time prior to dispatch. In the event of cancellation, we may not provide reasons for the decision. No penalties will apply in such cases. In the event that Margo Atelier cancels a client’s order, client will be notified within 48 hours and refund of any and all deposits will be processed.

No Liability: Under no circumstances shall we, our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from the cancellation of any orders.

DELIVERY RISK OF LOSS

Upon delivery of goods to the buyer, a warehouse, or designated receiving company, title and responsibility for any loss or damage transfer to the buyer, warehouse, or receiving company. Any claims regarding the condition of products must be submitted to Margo Atelier within 48 hours of receipt, accompanied by documentation from the delivery carrier. All shipments and deliveries adhere to the Delivery & Return Policy outlined below.

DELIVERY POLICY

At Margo Atelier, we extend the courtesy of coordinating shipping for our clients’ orders through our trusted freight partners. Should a client wish to select their own carrier and preferred method of delivery, we kindly request that full details, including the scheduled pickup time, be provided.All shipping and handling is processed through Bill of Lading (BOL) or the client’s delivery system of choice. Once the shipper takes possession of the goods for transportation, full responsibility transfers to the client. Margo Atelier is not liable for any damage, loss, or issues caused by third-party freight carriers. International shipping rates are available upon request and are valid for 30 days.

WARRANTY

Margo Atelier stands by the impeccable quality of our products and provides a one-year warranty on all items, covering full functionality. However, this warranty excludes any damage arising from normal wear and tear. Should a product be found defective, it will be replaced in a timely manner, ensuring minimal disruption to our clients. Please note that our furniture finishes, whether metal or wood, are hand-applied, leading to potential variations in color and appearance. While we strive for consistency, exact matches or guarantees against fading are not possible. Variations in veining and tone are part of the natural beauty of stone and wood. Additionally, we cannot offer guarantees on textiles, whether dyed or natural, against fading. The longevity and maintenance of these materials are ultimately the client’s responsibility. Clients are expected to be informed about any necessary treatments or care for the fabrics purchased. Jurisdiction and usage requirements may vary.

LIMITATION OF REMEDIES

Margo Atelier assumes no responsibility for accidents, product damage, loss, or expenses that may result from the purchase or use of our products. Whether the claim arises from a breach of contract, warranty, or any other legal reason, our remedies are limited to our discretion. In cases where the quality or craftsmanship does not meet the high standards we set, we may offer a credit or refund of the purchase price. This remains the sole remedy available. Any liability or refund amount will not exceed the purchase price or invoice amount.

EXCLUSIONS

Any illustrations, descriptions, dimensions, or weights provided in our materials are for general guidance and should not be considered exact specifications. Claims based on these approximations, as well as any variations resulting from handcrafted production, are not grounds for dispute. Variations of up to an inch in size for Casement pieces and 2” on Upholstery are considered acceptable within industry standards.

RECEIVING PRODUCTS

At Margo Atelier, we recommend clients select a professional receiving warehouse to manage the receipt, inspection, and installation of goods. Upon request, we are happy to recommend reputable warehouses. It is strongly advised that all crated goods be processed through an official receiver. Receivers are responsible for inspecting all packages upon arrival and noting any potential damage. If damage is discovered, the receiver must assist the client in filing a freight claim. All damages to crates or products must be noted and reported within 48 hours of delivery. Margo Atelier cannot assist in filing or managing a freight claim unless damage is noted and documented in relation to the shipping crate. Shipments accompanied by a signed BOL confirm that the products were received in good condition. Any exceptions or changes must be noted on the BOL. A signature on the BOL serves as confirmation that the items arrived in satisfactory condition. If damage or quality concerns are identified, the receiver must immediately contact Margo Atelier. Should a delivery driver perform a “drop and dash,” the receiver must indicate on the BOL that any damages discovered post-inspection will be the carrier’s or manufacturer’s responsibility. Comprehensive inspections should be completed within 48 hours of delivery, with any claims filed within 72 hours. Freight claims must be submitted within 48 hours of receipt.

PRODUCT INSPECTION

Crated goods must be thoroughly inspected to document any damage and to ensure client satisfaction with the products. Any visible dents, damage, or irregularities in the packaging should be photographed and documented on the BOL to facilitate any necessary claims. After the initial inspection, products should be unpacked and inspected in the presence of the client to ensure complete satisfaction. It is essential to retain all packaging until the client is entirely satisfied with the order. If the client is unable to personally inspect the products at the time of delivery, liability for any subsequent damage transfers to the buyer. The BOL will reflect this transfer of responsibility. Margo Atelier must be notified in writing within 48 hours of any damage discovered. Photographs, packaging materials, and the BOL should be retained as documentation until the client is fully satisfied with the purchase. Quality or damage claims should be directed to Margo Atelier’s Client Service Manager unless the client selected their own carrier, in which case the claim must be addressed with the carrier directly.

REPORTING IN-TRANSIT DAMAGE & PRODUCT QUALITY

Prior to shipment, every item is meticulously inspected to ensure it meets Margo Atelier’s rigorous quality standards. Any irregularities are noted on the BOL prior to the shipment leaving our fulfillment center. Once the BOL is signed, responsibility for maintaining the condition of the products transfers to the carrier. Inspections of crated shipments typically involve examining the exterior of the packaging. Any visible signs of tampering or damage should be noted. Claims for in-transit damage must be reported within 48 hours of delivery. If a client selects their own carrier, they are responsible for filing freight claims directly with them, as Margo Atelier is not liable for third-party carriers.

RETURNS

At Margo Atelier, client satisfaction is our utmost priority. Should a client be dissatisfied with a purchase, they must notify Margo Atelier within five (5) business days of receipt. We will work closely with the client to arrange a return, refund, credit, or exchange, subject to the following conditions:

GENERAL RETURN CONDITIONS

Eligible Products: Returns are accepted for furniture, lighting, accessories. Custom, made-to-order products, and floor samples are not eligible for return.• Authorization: All returns must be pre-approved by Margo Atelier. Clients must obtain a Sales Order Return Number from their Margo Atelier Designer or Client Service representative before coordinating a return. Unauthorized returns will be returned to the client at their expense.• Fees: Unless related to product quality or in-transit damage, returns are subject to a 30% restocking fee, along with any applicable handling, packaging, storage, or repair fees, as well as return shipping costs. Outbound shipping fees are non-refundable.• Condition: No returns will be accepted for items that have been installed, altered, damaged, cut, treated, or processed in any way.

TEXTILES, TRIM, AND LEATHER

No returns on fabric only orders, leather hides, or cut yardage.

IN-STOCK FURNITURE AND LIGHTING

Return Window: Returns must be received within 30 days of delivery. Products received after 30 days or in a condition other than brand new will not be accepted.

SPECIAL ORDERS and CUSTOM ORDERS

Final Sale: Custom and made-to-order products, as well as items purchased from our Quick Ship program, are considered final sale and are not eligible for return or refund. Deposits for these items are non-refundable.

REPRESENTED VENDORS

Vendor Policies: For items from represented vendors, please refer to their specific return policies. For additional information, contact your local Margo Atelier showroom.

COLOR FADING, SHRINKAGE, AND WEAR

Limitations: Margo Atelier cannot guarantee textiles or finishes against color fading due to sun exposure or atmospheric conditions, nor can we guarantee textiles against shrinkage or wear. For full warranty information, please refer to our Terms of Use. Clients are encouraged to inspect all products upon receipt to confirm they match the order confirmation and Margo Atelier invoice. Returns must adhere to Margo Atelier’s shipping instructions and include the provided Sales Order Return Number. For further assistance, please contact the Margo Atelier Client Service team.